Customer Service Advisor Permanent ? Twilight hours / 4.30m ? midnight / Monday ? Friday 25,000 ? Increasing to 26,000 after probation. Stoke on Trent Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Customer Service Advisor at their office in Stoke on Trent. The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk. This role of Customer Service Advisor will be working on the twilight shift which is 4.30pm ? midnight Monday ? Friday. Due to the hours of this role, it will be a fully remote role working from home but still must be local to Stoke on Trent. However, training for this role will need to take place on site in stoke on Trent during office hours (8.30am ? 5pm) therefore all candidates will need to be available for this for the duration of this time. Duties to include: Answer all incoming calls. To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web. Accurately process reactive, planned, and statutory compliance task To action reactive requests from our client base and log all requests on in-house computer syste To liaise with site-based engineers and field-based facility managers to action requests as necessary. To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required. To ensure that timeframes are adhered to in relation to service level agreement To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t Candidates suitable for this role will: Be proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is essential Any previous experience working with an internal database would be advantageous It is essential for the right candidate to: Have excellent verbal and written communication skills Be organised and able to multi-task Be able to use time as a valuable resource and manage own time to achieve required outcomes Be able to work under pressure A minimum of one-year experience working in a help desk environment is desirabl Working experience in a customer focused setting is essential. If you have the relevant experience and would like to learn more, then please contact Safer Hand Solutions and ask for Jo Thompson. Alternatively, submit your application for consideration. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we will only contact applicants who have been successfully shortlisted, but may contact you in regards to any other suitable vacancies.
