Service Vertical Lead Snr Service Delivery Mgr Apprenticeships

Job Description - Service Vertical Lead Snr Service Delivery Mgr Apprenticeships

Senior Service Delivery Manager Service Delivery Team Lead (Apprenticeships) - Senior Service Delivery Manager Location: Hybrid/nearest QA office (UK Wide) FIXED TERM CONTRACT - 12 Months About the role: As a Service Vertical Lead within the Apprenticeships Service Delivery function, you will be responsible for performance managing and developing team members, ensuring they are equipped with the necessary skills and support to meet performance targets and service level agreements (SLAs). By fostering a collaborative and proactive environment, you will drive Service Delivery success, leading on the implementation of contracts, customer projects and reporting requirements. You will drive Service performance across complex escalations, leading on customer and internal enhancements whilst maintaining strong relationships across QA to support overall objectives. Key Responsibilities: Lead, mentor, and develop a high-performing team, fostering a culture of accountability, empowerment, and excellence. Develop and implement frameworks for service quality, ensuring consistency and scalability across all service operations. Drive a culture of continuous improvement, identifying and embedding best practices to enhance efficiency and service delivery. Oversee the execution of complex projects and initiatives, ensuring successful delivery against agreed milestones, costs, and timelines. Proactively monitor service delivery performance, analysing trends and taking action to optimise results. Implement data-driven decision-making to provide actionable insights that improve service operations and business outcomes. QA?s benefits include: 27 days annual leave bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications. We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustments, if any, you require. If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps. QA is headquartered in London & New York. Learn more at QA.com #LifeatQA #QA #theresnoplacelikeqa #LI-TH1 #LI-hybrid #hiring A little more about QA: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education - all of which deliver innovative and cutting-edge skills solutions to UK organisations. Apply now - here?s how! Simply hit the apply button. But if you want to know more or have any questions, please email #LI-TH1 #LI-hybrid