The role of Account Manager - Telematics is important to us. We would love to welcome you to our Belfast location for the days you are in the office. You?ll report into Ryan Graham - Head of Sales Telematics. Your responsibilities day to day will be? You will be responsible for building long-term relationships with our existing customer base and be a main point of contact for the length of their relationship with the company. ? Achieve sales objectives through the development and the maintenance of the customers and prospects entrusted to you. ? Drive upsell campaigns letting customers take fuller advantage from Radius Telematics product/service catalogue whilst creating longer and stronger contractual relationships. ? Track customer activity to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable. ? Oversee customer growth, training, and development of best practices to continually drive business value and return on the customer?s investment. ? Increase customer retention and adoption rates by conducting regular check-in calls. ? Serve as customer advocate, including collecting customer feedback on product needs, understanding customer and industry trends, and articulating those back to the business. ? Collaborate with sales team to reach prospective clients and promote new products and features The experience and skills that we are looking for include: ? Self-motivated, capable of working on own initiative. ? Proactive team player with innovative ideas to inspire client loyalty and adoption. ? Strong interpersonal skills and experience initiating and building positive relationships. ? Strong organizational and time management skills with the ability to manage multiple projects simultaneously. ? Ability to function in an extremely high volume, forever evolving new business environment while always maintaining a smile and positive disposition What skills will help you to succeed in this role? ? A strong customer care focus. ? Self-motivated, capable of working on own initiative. ? Self-motivated with excellent time management and interpersonal skills. ? Passionate about your work with a high attention to detail. ? Previous experience in a Customer Account Manager role in outbound sales, or similar. What can you expect of us? ? A friendly culture that mirrors our proposition to our customers ? A fast-growing organisation that defines itself as being agile and innovative ? A drive for continuous improvement, which you will be empowered to get behind from day one ? A commitment to building a working environment that values inclusivity, innovation, agility, and drive. ? An accessible and approachable Senior Management team And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
