Job Description - Affordability and Vulnerability Specialist
Bringing that feel-good energy. At E.ON Next, the most important things to us are our people, our customers, our business and our planet. We want to be nothing less than industry-leading, known for giving our customers an experience they can rave about with our brilliant service. Being there for our customers, and delivering excellent service which shines through on platforms like Trustpilot, is something we?re obsessed with. At E.ON Next, everyone is an Energy Specialist and, no matter your role, we all work together to support our customers. As a Support & Assurance Specialist, you?ll be part of our customer Credit operations team and have the most rewarding job - helping our customers. You will be part of our team where we support the most vulnerable customers, providing enhanced support to when they are facing financial hardship. We support the rest of the business to have great conversations around affordability and vulnerability to ensure we?re putting our customers at the heart of everything we do. Here?s a taste of what you?ll be doing You?ll support our most vulnerable customers, speaking to them through our inbound and outbound phone lines and via email You?ll be empowered to support our customers using third parties such as Paylink, National Debt Line and more. You?ll think on your feet and use your initiative to make your own decisions using the training and guidance provided Are we the perfect match? Here?s what we need from you Ideally, you?ll have experience working with vulnerable people or people in debt A passion for delivering an exceptional customer experience, especially for our high risk vulnerable customers Resilient and excited to solve complex problems Good English skills, both written and verbal Ability to think on your feet in a fast-paced environment Ability to navigate challenging conversations Confidence in making important decisions Drive to identify and implement change Obsessed with delivering amazing customer experiences? So are we! At E.ON Next, we?re all about making energy easy and accessible for everyone. Join our team and help us brighten our customers? lives. Here?s what else you need to know: This role may close earlier due to high application volumes. The starting salary for this role is 24,983. We?re passionate about providing fulfilling roles, and empowering growth and career progression. We have created specialist pathways to help you progress your career. Begin at the Foundation level and, through technical training, advance to Pro ( 26,856) with further opportunities to reach Expert and Guru levels, offering an earning potential of 37,843. Our Flexible and Hybrid ways of working bring together the best of remote and hub-based working. We work Monday - Friday 9am - 5pm, and you?ll spend 2-3 days a week with your team in our hubs, which are social spaces with fully equipped kitchens providing you with free snacks, drinks and fresh fruit. Then at the end of the week, we take some time out together to wind down as a family. Did you know we?ve won awards for our flexible and family friendly working ways of working? Wherever you are in your journey, we have supportive inclusion networks, a market leading benefits package and family friendly policies including paid fertility leave, neonatal leave and equal parent leave. And to wrap up, we want you to enjoy 26 days of annual leave plus bank holidays. You can also buy another 2 weeks? holiday and there is our generous pension contribution to secure your future. And the cherry top? we guarantee time off work to celebrate your Birthday. Please note: DBS check and right to work - for successful candidates, a basic DBS check will be required. Unfortunately, this role is not sponsorable under the UKVI points-based system. Contract - Full-time (37 hours) IMPORTANT INFORMATION If you are invited to a Discovery Day, it will take place at our Nottingham hub. Should your application be successful, the initial 8 week training will also be conducted at our Nottingham hub. During this time you?ll be fully equipped with the skills you?ll need, and it?s important that everyone is available for each day, and come into the hub for 3 days, of the 8 weeks training. The start date for this role is 19th May 2025. Please do not apply if you cannot attend this start date or commit to the full 8 weeks of training without annual leave. A place to be you We?re committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We believe in nurturing a culture where everyone feels respected, and our employee-run inclusion networks provide valuable opportunities for connection and collaboration. Together we?re better.
