Company description: Premier Foods is one of Britain?s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you?ll find them in 94% of British households. At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and potential colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome. Job description: As our next Commercial Support Associate, you will be responsible for processing commercial claims, invalidating claims where sufficient evidence exists, and all associated query management. Your day to day activities will include timely processing of commercial claims, following up with Customer Business Managers (CBMs) to validate or invalidate claims, and building and maintaining good relationships with the sales team, PBS colleagues and wider business to achieve targets. Within this role, you will also be instrumental in proactively contributing to improvements in systems, procedures and practices within the department to ensure efficient and effective business operations. You will support the implementation of new processes to minimize risk and be involved in small-scale projects such as user acceptance testing and creation of procedural documentation. Your remit will include operating within the business controls framework, following relevant process documents such as the Credit Policy and Risk and Control Framework. You will also engage with business areas to improve data quality and suggest process improvements. This is an exciting opportunity to be a key player in delivering high-quality customer service, driving process improvements, and ensuring compliance within a dynamic and collaborative team environment. Join us as our next Commercial Support Associate and make a real impact on our business success. The Key Requirements.. Essential: Excellent verbal and written communication skills Proven experience working within a financial processing and/or query resolution role Performance driven and keen to exceed expectations Proven customer service experience Intermediate Excel skills (Pivot Tables, Vlookups) Work collaboratively with stakeholders to deliver your targets and understand end to end processes Good attention to detail, the ability to multitask and work under pressure Good time management and organisational skills Problem solving skills (error detection, root cause analysis, error correction) Desirable: System knowledge of SAP Experience of working in a Shared Service Centre The Benefits and Perks... Company Pension Holiday Purchase Scheme Hybrid working
