As a Compliance Business Partner, you ll lead a team ensuring accurate learner data processing throughout their educational journey, from enrolment to completion. You ll provide guidance to managers, support data integrity, and maximise funding claims while adhering to strict compliance regulations. Customer service and data accuracy is paramount, and both are monitored through key performance indicators (KPIs). What will you be doing? Leadership and development: Provide leadership, knowledge and developmental support to your team, including regular 1-2-1s for performance management and feedback. Performance and accuracy: Drive performance and maintain data accuracy, ensuring an ILR batch error rate of below 5%. Progress reporting: Update senior management regularly on progress, workloads and potential barriers to timely processing. Compliance communication: Lead meetings with Operational Managers to proactively share compliance trends, audit findings and funding rules updates. Error prevention and resolution: Collaborate with the audit team to resolve errors and implement proactive prevention processes. Support and guidance: Provide expert compliance support and guidance within assigned business areas and address related queries. Documentation and records: Ensure processing guides are accurate, learner records are maintained across systems and certifications are issued on time. Audit and validation: Support internal and external audit preparation, validate compliance tasks and maintain the integrity of the ILR through error correction. Data systems and reporting: Work with analysts to develop automated reporting systems to improve data visibility and reduce non-compliance risks. Team goals and adaptability: Lead by example, uphold Compliance team goals and provide coverage for colleagues when necessary. Manage the investigation process of any cases of malpractice, supported by the Head of Quality and Senior HRBP make sure any improvements are completed in a timely manner. Lead by example, You may also be required to undertake additional duties that are necessary to effectively deliver the responsibilities and objectives of the role. What will you bring to the role? Relevant experience of working in a Compliance / Data Processing environment Relevant experience of working for a work-based learning provider Level 6 Leadership or Management qualification (or willingness to undertake) Strong administrative skills and experience Experience managing or coordinating a team or group, formally or informally. Excellent understanding of the current ESFA Apprenticeship funding rules Relevant experience of training team members and colleagues Excellent attention to detail Desire to offer exceptional Customer Service Strong communication skills across all platforms (emails / phone / teleconferencing) and in person Ability to prioritise, monitor and review own work. It would be great if you had: Experience of managing a Compliance team Experience of producing reports to senior leaders Giving back to you ? our Group Benefits 25 days holiday rising with service and your birthday off. Holiday purchase scheme for those life changing trips and moments. Long service reward and recognition Enhanced Pension Group Life Assurance ? 3 x Annual salary Unlimited access to six Smart Health services including a 24/7 virtual GP Health Cash Plan Access to curated wellbeing content and our Employee Assistance Programme Perkbox To support your work/life balance we give you the opportunity of flexibility within our core working hours (9.00 ? 5.30). Enhanced sick pay Enhanced Maternity/Shared Parental and Adoption packages leave A reward programme and recognition programme and annual awards event Who are Lifetime Training? Lifetime Training is part of the Lifetime Group. As a Group, we collaborate to shape the future of the sectors we partner with. From delivering pioneering learning and apprenticeships to shaping technology and delivering innovative assessment, we believe that everyone should have the opportunity to learn new skills and reach their full potential Our mission is that "We solve talent gaps for competitive advantage: Transforming learning, skills and enabling social mobility. In this way we are "Creating Tomorrow s Workforce" At Lifetime Group, we are committed to broadening the diversity of our workforce and creating a sense of belonging for all. In this way we will better represent our learners and partners to greater understand and fulfil their needs.
