Credit Controller Are you an experienced Credit Controller working in B2B collections, with a background in the financial services or insurance industry? The Acorn Group is continuing to see significant business growth and is now looking for a proactive Credit Controller to strengthen their Collections function. Reporting to the Customer Collections Team Leader in this essential role you will take full ownership of our B2B collections for our subagent/broker business, ensuring effective account management, timely collection of moneys due, reconciliations and performance reporting. Job Title: Customer Collections Location: ? (Liverpool) ? Hybrid (Required to be in the office 3 days per week) Working Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours a week Salary: 27,000pa ?? What you will be doing: Actively pursue all outstanding payments and invoices securing timely payment and reducing outstanding debt Proactively drive reduction in overdue broker balances Regular monitoring and actions to ensure no subagent/broker debtors exceed 60 days Build and maintain strong relationships with the subagents/brokers Collaboration with other areas of the business including the subagent/broker relationship, Fleet and underwriting administration teams Regularly liaising with subagents/brokers via email and phone Resolving of any subagent/broker invoice queries both internally and externally Reconciling and allocation of payments/accounts Ownership of the month end subagent/broker process and a detailed knowledge of the debt ledgers Produce monthly debt reporting for FinOps pack and KPI monitoring Provide analysis and create monthly reporting on third party collection data Actively support the evolution of the department through continuous improvements and process development Aid in the coaching and development of other team members to build relationships with the subagents/brokers and business stakeholders. Support the team in ensuring they meet and exceed monthly KPIs Adherence to business rules and regulations set out by the FCA Reporting and supporting analysis of collection performance Support colleagues with training Implementation and business expert on the ICE subagent/broker collections process Owner and maintainer of the subagent/broker contacts list What we?re looking for: ?Credit Controller experience essential Experience in B2B collections (Preferred but not essential) Professional individual with exceptional communication and negotiation skills (written and oral). Confident at communicating at all levels. Pro-active approach to problem solving and managing debt Able to collaborate with others for successful business and customer outcomes A can-do attitude with a passion for learning and continuous improvement Taking ownership ? ensuring all tasks/duties are completed in full. To be the subject matter expert on B2B debt collection in the business Able to take responsibility for achieving personal KPIs and supporting team colleagues to meet team KPIs Good organisational skills and ability to prioritise own workload effectively. Ability to investigate cases and implement corrective actions as required. Proficient in Microsoft Excel About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You?ll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture : Long Service Award paid on 5,10- and 15-years? service A reward and recognition hub to celebrate and reward colleagues and peers.Consistent and engaging company events including company awards, com
