Job Description - Customer Communication Assistant
Job Title: Customer Communication Assistant Contract Type: Permanent Salary: 27,731 ( 30,651 is achieved after 12 months successful performance in the role) Working Hours: Full time 35 hours per week Working Pattern: Monday to Friday Location: Liverpool If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don?t meet all the essential criteria on the job description. The difference you will make as a Customer Communication Assistant You will support the Customer Communications team and other team members in the delivery of a wide range of tasks including coordinating print, production and distribution of customer communications material, managing the production and supply of branded merchandise, working with external suppliers, supporting the team in all aspects of customer communications activity and support. In addition to supporting on campaigns, day-today communications support, you will also manage purchasing and financial reconciliation tasks as well as help to maintain the team?s digital asset management system About you We are looking for someone with Excellent organisational and time management skills, with the ability to manage multiple priorities Strong communication skills, both written and verbal, with experience engaging with an arrange of stakeholders internally and externally Attention to detail and ability to ensure accuracy and completeness Experience preparing meeting notes and documentation for senior stakeholders Proficient in the use of Microsoft Office/SharePoint/Teams Why Riverside? At Riverside, we?re a housing association with a difference ? enhancing the everyday for all our customers. For 90 years, we?ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you?ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Manage and maintain the Group wide corporate print asset store including the reconciliation of job numbers and the co-ordination of stock levels to support colleague self-service. Support the team in maintaining the online digital asset library including photography, graphics and templates for everyday items to support colleague self-service. Ensure that all the necessary permissions are in place for all digital assets managed by the team, whether wholly owned or licensed. Support the team in the commissioning of photography for Riverside use and the sourcing of generic images from online photo libraries and photographers. Support the team in the commissioning of video production, including the planning and coordination of video shoots. Proof reading artwork, to agreed communications standards and brand guidelines. Support the rollout and implementation of the brand and TOV guidelines. Support consultation delivery of our Corporate Strategy. Maintaining the Group wide merchandise store, reviewing and managing stock levels and commissioning new products as and when required. Person specification Knowledge, Skills and Experience Essential Excellent organisational and time management skills, with the ability to manage multiple priorities Strong communication skills, both written and verbal, with experience engaging with an arrange of stakeholders internally and externally Attention to detail and ability to ensure accuracy and completeness Experience preparing meeting notes and documentation for senior stakeholders Proficient in the use of Microsoft Office/SharePoint/Teams Proven experience in an administrative or support role Personal management skills and able to work as a team Ability to prioritise workload where resource / time is limited Good problem-solving skills Desirable Experience of working in the Housing Sector
