Customer Experience Analyst - Hybrid Working - Full-Time FTC Our client seeks to enhance their global team by bringing on board a seasoned and analytical professional specialising in customer and user experience. The perfect candidate will possess a strong enthusiasm for utilising customer data to uncover needs and illustrate trends, with the primary objective of optimising overall customer satisfaction. Please Note: This is a hybrid working Full-Time contract opportunity, further opportunities for a contract extension may be extended to the right candidate. Job Title: Customer Experience Analyst Role Type: Full-Time Contract Location: North London - Hybrid working Salary: 38k to 46k bonus Role Overview: Collaborating with the Marketing, Sales, Customer, and Supply Chain departments is essential for formulating and implementing a comprehensive customer strategy. The primary objective is to enhance customer retention, drive improvements, and foster growth on a global scale. To accomplish this, focus will be placed on vital aspects of the customer journey, including the successful execution of customer projects related to proposition development, management of website user experience, utilisation of feedback tools, partnership marketing initiatives, support proposition development, and exploration of AI opportunities. Desirable Experience Current or previous experience within a Customer Experience or Customer Analyst role Exposure to Strategic CX, Digital UX, Content development, Marketing/ CX projects Exceptional analytical skills, knowledge of customer analytics tools Self-motivated with outstanding execution and problem-solving skills Strong attention to detail, specifically when analysing data and surveys Proven organisational skills with the ability to work across multiple projects and stakeholders Team player Interested to find out more? The Employment Agencies Act (EAA) is a piece of legislation which sets a minimum standard of conduct for recruitment agencies in the UK. What does the EAA mean for me? The Act aims to protect the best interests of you as a candidate, as well as the interests of the hirer. Additionally, the regulations provide added protection for jobseekers and companies using the services of recruiters and stipulate how recruitment businesses should operate. As part of meeting these regulations, you will need to provide us with some simple information, including but not limited to: Proof of identification - if you apply for a job through us, we are required to ask you to provide proof of identification. We may also ask you for evidence of any training or qualifications that are mandatory for specific positions with particular companies. Referees - we will ask you for two references or two referees that we can contact on your behalf in accordance with Recruitment Employment Confederation (REC) guidelines. This information may then be passed on to a future possible employer, once you have given your permission. Informing you of Health & Safety practices As well as providing you with factual and detailed information about a vacancy, we will share with you any Health & Safety documentation/requirements that the end employer has provided to us. Limited Company contractors If you are a Limited Company contractor, you can ?opt out? of the regulations. Whilst the regulations have been conceived to ensure greater legislative protection for candidates, there may be issues which conflict with the spirit of the IR35 rules. Opting out of the regulations will have benefits if you decide that you want to be considered self-employed. This will mean you will not be afforded the same protection as that of our PAYE workers but does bring you a step closer to being seen as genuinely self-employed and therefore could be viewed as outside the scope of the IR35 tax rules. If you wish to opt-out, you need to do so before your contract starts. To do this, please inform your consultant and sign and return the EAA opt-out form. Please note if we do not receive your signed form then your opt-out will be invalid. For more information on these rules and the implications and benefits of opting out of the Conduct Regulations, please take independent advice from Professional Passport or view the Government guidance - EAA guidance notes.
