Company description: B. Braun Melsungen AG Job description: Contract: 6 months fixed term. Working hours: 37.5 hours per week, Monday to Friday between 8.30am - 4.30pm (1 day a week 9.30am - 5.30pm) Hybrid : Office and home working . A minimum of 3 days a week working in our Head Office, Sheffield, S35 2PW. Employees are able to utilise our office facilities more should they wish to. We offer free onsite parking. Please note, this role will require you to work in the office while training is being completed. Are you a highly organised individual and passionate about delivering exceptional customer care? Do you have excellent communication skills and a problem-solving mindset? This could be the perfect opportunity for you! As a Customer Care Coordinator, you are responsible for providing an exceptional service to new and existing customers contacting our Customer Care Contact Centre. You are responsible for managing enquiries, resolving issues, and coordinating support to deliver a positive customer experience. Providing a fantastic experience to each customer is essential as our products and services help to protect and improve the health of people , so we are looking for someone who has proven experience working in a customer focused role. To find out more about working at B. Braun, search #WeAreTeamBB on LinkedIn, Instagram and Facebook. Your main responsibilities will be: Answer incoming calls from customers and take appropriate action for each call. Act as a focal point for customers, couriers and internal B. Braun departments to ensure the timely delivery of critical medial products. Deal with product and pricing queries. Deal with complex order management. Daily monitoring of cases to ensure all requests are processed & fully up to date. Process orders, ensuring accuracy and the timely despatch of products. Manage service complaints effectively. What you?ll need to succeed: Proven experience in a customer facing role. Experience in Complaint Management. Team player with the ability to work unsupervised using own initiative. Ability to stay calm under pressure. Able to prioritise workload to ensure strict deadlines are met. Detail focused and comfortable working in a fast paced office environment. Strong problem solving abilities. In return we will provide the following benefits: 27 days annual leave plus bank holidays Potential annual bonus scheme Free onsite parking, tea and coffee Onsite subsidised canteen Company Pension scheme - employer contribution match up to 7% Life assurance 3 x annual salary Group Income Protection Scheme Private Medical Insurance option Occupational Sick Pay Assistance with further study Learning and development opportunities Enhanced family friendly payments Aviva Employee Assistance Programme which includes access to digital wellbeing programmes Aviva DigiCare Workplace App which includes access to a free digital GP and a health check Recognition and long service awards Professional subscription reimbursement when required for your role Health and wellbeing activities Financial education support Access to our benefits app with fantastic discounts from hundreds of retailers and instant access to your digital payslip Optional benefits: Westfield Health Cash Plan Blue Light Card Discounted gym membership Cycle to work scheme Costco Wholesale membership WSL - 40% off Will writing service Taste Card *Job titles advertised might differ from those offered due to the need for broader appeal in adverts. Upon employment, titles might be adjusted to reflect specific roles and align with internal structures. Join B. Braun in celebrating diversity! We?re committed to an inclusive recruitment process, offering reasonable adjustments for all candidates. From accessible interview rooms to flexible times, we?re here to support you. You will have the opportunity to request reasonable adjustments within the application process; however, you can also contact the Recruitment Advisor using the contact details at the bottom of this advert or email them at . Whether you need additional accommodations or have specific requirements, simply reach out?we?re here to understand your needs and provide necessary assistance throughout the recruitment process and beyond. At B. Braun, where everyone, everywhere matters.
