Salary: 29k - 34.8k per annum (Dependent on skills & qualifications) Perks & Benefits: Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more Reference: REQ4566 We are looking for?. An exciting opportunity to join a cutting-edge company which takes pride in serving 6m customers keeping them safe and warm every day. As the Damaged Billing Analyst at SGN you will be responsible for ensuring billing is completed in a timely and accurate manner, to ensure we maximise cost recoveries within deadlines, and to determine and support the month end procedures and reporting. We deliver safety, warmth, and comfort to homes and businesses across the community. Whether you?re supporting from the office or working on the front line, every role plays a part. How you?ll support us on our mission to keep people safe and warm? Confirming via QAS, Creditsafe, Google, Planning Offices, Land Registry searches etc. the details of the responsible parties for the damage to our network, and create accounts in Boris AR customer maintenance accordingly Ensuring the correct use of the appropriate G/L codes and cost centres to ensure accuracy of revenue allocation to appropriate depots Analysing the worth/value of all available data from various systems at our disposal to maximise billing opportunities and potential for recovery Meticulously undertake data capture, providing insight analysis and the ability to communicate findings to inform decision making Proactively contacting trade debtors by phone calls, email and written communication to achieve cash collection targets Efficiently addressing and resolving disputed debts, escalating potential issues and providing detailed information to the Damage Billing lead for further action when necessary Providing exceptional customer service by assisting customers with obtaining copies of invoices, credit notes and statements, facilitating prompt payment resolution Reconciling customer accounts What you?ll need Proven experience in Damaged billing, including Understanding of damage job card processes and the technicalities of damage and overbuild repairs At least a GCSE pass in English and Maths Strong communication and interpersonal skills Intermediate Excel and computing skills, ability to quickly pick up systems (Oracle, MAXIMO, GQM, BCM, MAPS, Geofield and Image capture) We would prefer if you had relevant industry experience. However, if you don?t have all the qualifications, but think you have other applicable experience that would make you a good fit for the role, we would still love to hear from you.
