Reference number: JR246469 Location: Kaplan Living Liverpool Working pattern: Full Time Contract Type: Fixed Term Contract (Maternity Cover) - 6 months Number of roles: 1 Salary: 28,500 per annum (pro-rata for a 6 month contract) We are looking for a Deputy Manager to join our team and take the lead role in the management of the development of our Kaplan Living site in Liverpool. What you?ll bring to the role The successful applicant will: Possess leadership and excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike Have a passion for customer care and a sensitivity to students needs ? Have experience in a customer facing environment Have experience of working in an effective Health & Safety culture in line with legislation Be able to work to agreed budgets Have strong IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan?s internal management systems Be willing to undertake training as required Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required. Be conversant with the ANUK Accreditation Scheme Offer flexibility in working hours including the provision of out of hours support in an emergency if required Essential skills/ experience Have experience in customer service, hospitality or student service provision, ideally in an accommodation related area Be able to engage in teamwork Experience of budget management Ability to prioritise workload and meet deadlines What we do Part of Kaplan Inc., one of the world?s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation. What we offer As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes: 36 days annual leave* Big discounts on Kaplan courses for you and your family 24/7 confidential helpline providing counselling and other support services Company pension contributions Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels Medicash Health Cash Plan *Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. How to apply To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 27 April 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
