Our vision is to ensure all customers can own their home, and we do this by investing time by speaking to our customers, understanding and learning their plans about their mortgage and providing any suitable solutions to them. Our interest only team are primarily an outbound telephony area that pro-actively manage their own customers taking responsibility of their situation, from start to finish. The role of a specialist you?ll is managing their own workload, investigating the facts of a case, then making contact with the customer when it?s most appropriate for both parties to help them through any changes. Full training and support will be provided allowing you to finish each day knowing how you have made a difference to customer?s future. To support our members needs we currently work across the working hours of Monday to Friday 8am - 7pm and Saturday 9am - 2pm. Once you are trained and comfortable there will be hybrid blend of working from home and in the office. Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity and shared parental leave Extensive wellbeing support ?My Lifestyle? retail discounts Service recognition To be successful in the role you?ll already be currently be working in a customer focused role and have experience in dealing directly with customers. You?ll have experience of handling challenging situations, dealing with more sensitive, complex customer enquiries and will be able to manage your own workload and diary. You?ll need be a strong communicator with a genuine interest in helping people. Financial services experience isn?t essential as our training will fully support your knowledge and skills. As a mutual, we?ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing. We?re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you?ll make us stronger. You can build so much more than a career. Come and make a difference in our Society, that?s been voted a ?Great Place to Work? by our teams. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we?ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. ??
