Accounts Team Manager - Client Solutions Do you love managing people, have accounts experience? Does finding solutions to for clients excite you? If so, we have the ideal opportunity for you to work within our large, well-established Accounts team in Birmingham! This is a hybrid role with the flexibility to work both virtually and from our Birmingham office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Working as part of the Accounts team, you will be an integral part of delivering accounts solutions to our clients. Owns and drives performance management activities in the team by setting goals and delegating work to colleagues: holding them accountable for the delivery to agreed deadlines Holds regular 121s with colleagues to review performance, discuss issues, manage expectations, and provide constructive feedback Leads the team by providing direction and linking colleague goals and expectations to those of the company, represents the company by helping colleagues understand their impact. Develops and manages team resources by creating resource plans, ensuring headcount matches plans throughout the year and develops plans for future business need Manages the recruitment process for the team ensuring colleagues with the relevant skills are recruited to the team Motivates and engages colleagues by understanding their individual motivations and managing them in line with available resources Organizes and supervises accounts delivery so that the team meet targets and follow the agreed processes Coordinates the team?s workload ensuring accounts are delivered to required deadlines and level of quality Analyses data on the output of the team?s work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity Accountable for overall team quality control, management of risks and escalations, audit and governance. Ensures correct processes and procedures are followed by colleagues Communicates effectively in both written and verbal forms. Owns company messages and adapts style to ensure key messages are delivered and understood by colleagues Responsible for pro-actively managing relationships between the team and Key Stakeholders: these can include Clients, Client Managers, other Aon Teams and 3rd party providers. Uses talent management tools including succession planning and talent reviews to ensure that the right people are in the right roles for future growth and there is no Single Point of Failures in the team Drives development activities in the team, identifying development needs and solutions in line with business needs based on the Aon Development Framework Drives and promotes the management and sharing of knowledge in the team of all client processes, tools and systems: ensuring documentation is correct, up to date and in line with any statutory or legislative changes Drives and promotes the identification and implementation of best practice across the team. Guides and supports colleagues in what is relevant and applicable for the domain Ensures updates and changes to processes are consulted with relevant partners and the agreed change management processes are followed by colleagues Owns and drives recognition practices, responsible for recognising colleagues and promoting the culture of recognising others in the team Manages the financial performance of the team in relation to headcount and ad hoc spend, ensuring that holidays, expenses and overtime is managed, and all relevant time is charged correctly Manages Business Continuity and Disaster Recovery plans ensuring all activities and processes are completed and kept up to date. Identifying any service delivery risks for each client, ensuring mitigating actions are implemented, as appropriate. Managing time effectively to maximise revenue generating hours Reviewing the mailbox and work allocation tool and adhering to the timescales set for all tasks Identifying revenue opportunities/areas of improvement and implementing the proposed changes Active participation in the Target Operating Model to ensure the work is aligned to the right team Be responsible for personal compliance with Aon?s project management and approval procedures Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies How this opportunity is different A hybrid mix of office based and home working means you get the best of both worlds! Working with a well-established team of thirty colleagues who have a wealth of pensions knowledge between them, ranging from three months to twenty plus years. You will be well supported, by a team of 3 other team managers in Birmingham and our accounting team in India enabling you to reach your full potential. Skills and experience that will lead to success Consistent track record of People Management of a team of colleagues Relevant experience of working within Pension Scheme Accounting environment Key Stakeholder and Client Management experience at a management level Proven track record in delivering results to an external client base through the effective management of a team. An ability to positively influence the behaviours and decisions of others. Proficient with Microsoft Excel ? intermediate to Advanced Excel skills Excellent communication skills both verbal and written Excellent attention to detail and ongoing commitment to provide ongoing quality </strong
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