Hours: 35 hours per week Please note: This role will be based at Head office, Cote Lane, Westbury-on-Trym and will involve travel to all other sites. A full valid UK driving licence is required for this role. Key results Administer sales documentation for apartment resales and surrenders, including legal and financial paperwork; input customer data on our salesforce database and other ad-hoc administrative tasks as requested by the Sales Manager. Handle all sales enquiries into the Trust by phone or via the Trust?s website or other marketing channels. Act as a trusted advisor to prospective and existing residents in matters all legal and financial associated with the purchase and surrender of lease purchase and rental properties. Coordinate and conduct tours, viewings and events at their designated site and provide additional support to colleagues with their village sales activities as and when required. Plan, design and produce property details to be sent to prospective buyers and oversee the subsequent viewings and tours generated from these. Manage sales processes through Salesforce, keeping the system up to date with new enquiries and maintaining essential customer relationships through regular communication. Build and maintain internal relationships with departments across the Trust involved in the sales and surrender process to ensure a seamless customer experience from point of enquiry to key in the door. Be confident in explaining the benefits of retirement living to potential residents and their families, taking care to convey complex information concisely and showing empath during a potential stressful and emotional time in their life. Demonstrate strong sales and administrative skills, excellent attention to details and competent technical skills with current technology. Skills and Experience Communication Advocate culture of communication and information sharing between team members. May involve others in resolving and discussing mutual problems. Written responses presented in range of formats. Exchanges and clarifies technical or complex info for diverse audience. Thinking Style Analyses facts and available information to resolve varied and non-routine problems. Plans and organises a range of interlinked activities and tasks. May modify processes for best outcomes. Aware of wider issues. Uses experience to identify most appropriate actions. Pre-empts issues and trouble shoots. Confident with data and database administration. Well-being and Values Demonstrate interest, care and attention. Create a positive impression. Reliable, dependable and professional. Understand the needs of older people. Advocate a positive and professional environment. Contribute to maintaining a safe and secure environment - reporting faults, repairs or hazards through appropriate channels. Aware of cultural and individual differences in all interactions and service areas. Working with Others Role models integrity. Flexible style, stepping in to support team members when required. Liaises with other teams/departments and external partners/contacts as service area expert. Encourages engagement and flexibility within team. Other skills and qualifications Essential Excellent administrative skills, including using a range of IT and Microsoft packages. GCSE Maths and English (or equivalent) At least 3 years previous sales and/ or customer service Exceptional verbal and written communication skills. Attention to detail/accuracy. Knowledge about the needs of older people. Regular driving and travel to all of our sites. Desirable Experience of working with older people or in a social care environment. Experience of working within a sales, marketing, housing, or legal environment. Web publishing experience Legal conveyancing processes. Experience or working with Sales Force. Additional Information Duties must be carried out in compliance with St Monica Trust?s Equity, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. The role As an Administrator, the role involves providing administrative support to the services, including activities relating to finances, residents, colleagues, reception and general support to the wider management team. A working knowledge of Microsoft Office, including Word, Outlook and Excel, Access (or other databases) is essential. Training and development If you wish to proceed further with us, support and training will be provided to assist you in your role and take on extra responsibilities.
