Role Overview: Working as a Quality Assessor within BFSI campaign the post holder will be expected to complete quality checks and monitoring, provide insight into trends and how to overcome these and present findings in a meaningful and structured way. The successful candidates will ensure that consistency, fairness and high standards in Quality are not only met, but also exceeded. Competencies & Skills Required No outstanding performance management Solid understanding of how Quality can influence achievement of business objectives Have an excellent command of the English language Strong motivational skills to develop people?s attitudes and skills Excellent communication skills to impart knowledge and information Committed, enthusiastic, positive and resilient Able to cope in a high-pressure environment Comfortable with adapting to fast paced change Skills/personal attributes Accuracy and speed Presentation skills to report statistical information and conduct team briefs High level of numeracy and literacy Ability to take on new challenges and ideas Excellent communication skills both written and verbal Sound coaching skills Ability to undertake statistical analysis Confident and capable of communicating with client and team members Highly organized with the ability to meet deadlines Ability to cope under pressure Qualifications and Experience Clear Disciplinary Record (Essential) Must have positive attendance track record Excellent quality scores within 3 months Microsoft and Microsoft Excel Experience would be (Advantageous) 12 Months Tenure within Teleperformance (Essential)
