40 hours per week, including alternate weekends Key Results Accountable for a quality and effective customer journey/experience in relation to housekeeping, catering laundry and hospitality in our care homes. Promote customer service principles to improve the resident experience - encourage feedback, respond to and resolve concerns. Collaborate with the wider care home leadership and care teams to manage all regulatory and efficiencies of a busy care home environment including infection control, waste management, menu systems (MUST tool) and dietary needs, room reinstatement, maintenance, and laundry service. With the Business Deputy Manager plan, review, monitor and be accountable for service level agreements. Manage within a set budget. Complete regular audits including, compliance, satisfaction, issues, trends, maintenance/defects - implementing actions. People management and development duties. Skills and experience Communication Advocate culture of communication and information sharing between team members. May involve others in resolving and discussing mutual problems. Written responses presented in range of formats. Exchanges and clarifies technical or complex info for diverse audience. Thinking Style Analyses facts and available information to resolve varied and non-routine problems. Plans and organises a range of interlinked activities and tasks. May modify processes for best outcomes. Confident with data and report writing/business case. Aware of wider issues. Uses experience to identify most appropriate actions. Pre-empts issues and trouble shoots. Leadership Deliver informal coaching and guidance. Support team leader/line manager in recruitment and selection of new colleagues. Oversee Bank and Agency workers, allocating work and general line management responsibilities. As relevant, contribute to colleagues? performance reviews. Monitors workflows. May be responsible for coaching, advising, onboarding, delegating to colleagues. General day to day management duties following People policies. Motivates, inspires and drives colleagues to meet the needs/demands of the role. Working with others Role models integrity. Flexible style, stepping in to support team members when required. Liaises with other teams/departments and external partners/contacts as service area expert. Encourages engagement and flexibility within team. Other Skills and Qualifications Essential Level 1 Food Hygiene (or equivalent) Experience working with older people in a care or nursing environment Extensive experience in front of house service roles and housekeeping and catering roles Experience working within a facilities or hospitality environment Knowledge and experience of customer service principles Knowledge of basic hygiene and cleaning techniques Knowledge of good food hygiene practices Knowledge of basic First Aid, health and safety rules including safe moving and handling Budget planning and management experience Competent using standard office programs including word, outlook/email, system folders etc 40 hours per week, including alternate weekends Key Results Accountable for a quality and effective customer journey/experience in relation to housekeeping, catering laundry and hospitality in our care homes. Promote customer service principles to improve the resident experience - encourage feedback, respond to and resolve concerns. Collaborate with the wider care home leadership and care teams to manage all regulatory and efficiencies of a busy care home environment including infection control, waste management, menu systems (MUST tool) and dietary needs, room reinstatement, maintenance, and laundry service. With the Business Deputy Manager plan, review, monitor and be accountable for service level agreements. Manage within a set budget. Complete regular audits including, compliance, satisfaction, issues, trends, maintenance/defects - implementing actions. People management and development duties.
We are Employment Pro Limited ©, a search engine for classified ads. The service aggregates and analyses jobs from different sources publicly available on the internet
We use cookies. If you continue to use this site, we understand you AGREE with that. Please review our policy page for more information.