Job Description - Senior Service Introduction Technician
Business Unit / Team: Chief Operating Office Salary range: 40,000 - 56,000 per annum DOE red-hot benefits Get out of your comfort zone. Live a life more Virgin. Our Team An exciting opportunity has arisen within IT Service Protection team for a Senior Service Introduction Technician within Technology Operations and Cyber Security. This multidisciplinary role is a great opportunity to engage across Innovation and Change to transform how we manage the introduction of change to our most important production IT Services. The Senior Service Introduction Technician alongside the Operational Acceptance Criteria will create a structured controlled way of working to introduce or onboard new Services, having a structured controlled way of working will influence delivery decisions early on rather than firefighting following Go-Live giving a consistent approach from project initiation to production. What you?ll be doing ? Improving live service by increasing the quality of changes coming in and being implemented, with a strong focus on end user experience ? Assuring that quality standards, particularly non-functional requirements, are applied to all changes into the live service ? Assist in the continuation of improving the standards, processes and practices via liaising with the Senior Service Introduction Technicians ? Engaging projects early and influencing them to build operational, transition and implementation requirements into the solution from the start ? Assisting the Service Introduction Managers in defining and continuously improving the management system to identify, prioritise and track service improvements that have been raised through Service Transition activities ? Working with the Release / Implementation colleagues for Continuous improvement of the release implementation process ? Building effective relationships with key stakeholders across projects, service management and delivery teams ? Governing the delivery of all appropriate level or delegated projects and change across the Virgin Money Group encompassing technology and business change We need you to have ? Expertise in IT Service Release and delivery, and understanding of project management, project delivery from an operational perspective ? A service assurance mind-set and proven ability to make good decisions under pressure ? A good understanding of project management principles and methods and their application to IT Services ? Good understanding banking and financial services systems from an architectural, operational or end user perspective ? Good understanding of IT testing objectives, methods and outcomes ? Great organisational and time management skills, and excellent records management ? Enthusiasm for building relationships and extending your influence at multiple levels in an organisation ? Proven ability to challenge and influence senior stakeholders whilst maintaining and enhancing a trusted relationship It?s a bonus if you have but not essential ? Broad knowledge of IT infrastructure, systems and services ? Knowledge of Project Management principles and methods ? Previous or current experience in a Service Management role ? Service Now knowledge and experience desirable ? ITIL qualifications Red Hot Rewards ? Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part?Time) plus the option to buy more ? Up to five extra paid well-being days per year ? 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt ? Market-leading pension ? Free private medical cover, income protection and life assurance ? Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness ? Ability to work anywhere in the UK (where the role allows) And there?s no waiting around, you?ll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we?re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We?re all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We?re making great strides towards achieving our ambition of becoming the UK?s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We?re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people?s lives. We strive to create positive experiences for our millions of customers and our purpose, ?Making You Happier About Money?, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We?re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we?re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we?ll need you to confirm you have the right to work in the UK. If you?re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years? worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we?ll ask for six years of regulatory references, and once in the role, you?ll be subject to periodic employment checks.
