Job Title: Support Worker Contract Type: Fixed term contract until 1st December 2025 Salary: 25,965.41 per annum Working Hours: 37.5 per week Working Pattern: Monday - Friday 9am - 5pm Location: RSAP, Powerhouse, Liverpool Interviews will take place as part of an assessment day - week commencing 5th May 2025 If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don?t meet all the essential criteria on the job description. The difference you will make as a Support Worker This role will be based at RSAP (Rough Sleeper Accommodation Programme) at Powerhouse in Liverpool. The RSAP service provides intensive, tailor-made, tenancy support and accommodation on Assured Shorthold Tenancies for people aged 18 that have previous experience of rough sleeping. We provide our customers with a temporary home between a hostel or similar and a sustainable tenancy. We provide support including, but not limited to: Property Pool Plus Budgeting Taking care of their home Help with paying bills, setting up accounts their water, electricity, gas providers etc. Helping them through the repairs process Linking them in with local agencies to help with things like mental health and integrating into the local community Supporting them through the process if they have any issues with the police or any anti-social behaviour. Helping to deal with Housing Benefit on their behalf too Employability coaches and other support agencies benefits You will support customers to eventually move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. We do not provide personal care. About you We are looking for someone with: Experience of working with vulnerable people Experience of delivering structured support and risk management To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team An understanding of supporting vulnerable people ? this could include having your own lived experience of homelessness or drug or alcohol addiction. Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working Why Riverside? At Riverside, we?re a housing association with a difference ? enhancing the everyday for all our customers. For 90 years, we?ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you?ll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment. Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer?s circumstances Engaging customers to meet agreed outcomes and develop life skills Assisting customers with day-to-day support and tenancy-related matters Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities Signposting customers to appropriate external support services, including interventions such as food banks and other community resources Supporting customers to be ?tenancy ready? to enable successful move onSupporting customers to be...
