Job Description - Technical Personal Injury Claims Handler
As a Technical Claims Handler, you will proactively manage a caseload of technically complex and/or high value (multi track) claims. This will also include litigated claims, within the Haven Delegated Authority Agreement, referral process and reinsurance treaty requirements. You will also provide technical support and guidance to less experienced claims handlers and be available to offer training and act as a referral point. Role : Technical Personal Injury Claims Handler Location : Liverpool or Sevenoaks with hybrid working Working hours : 37.5 hours, Monday to Friday from 9am to 5:30pm Salary : 32,000- 38,000 DOE plus 2500 annual bonus potential achieved quarterly What you will be doing: A proactive management approach to handling their own portfolio with excellent diary management whilst maintaining own KPIs and SLAs. Handle claims within a defined handling authority. Proactive review of claims ensuring they are reserved in line with best practice and the earliest opportunity and referring those highlighted as exceeding authority. Mitigate claims leakage and spend through proactive claims management. Drive and negotiate claims settlement at the earliest available opportunity. Understand importance of the claims function in the wider business and assist in developing technical strategies and proactively contribute to deliver superior business results. An understanding of technical issues in the insurance industry and how they could impact our claims function. An understanding on when to utilise external providers, including barristers, panel solicitors, medical experts, adjusters, investigators and rehabilitation providers. Participate in training of less experienced claims handlers, and support with auditing. Assist with ad hoc tasks as business needs dictate. ? What we?re looking for: Persuasive, strong and confident communicator with strong analytical and negotiation skills. Ability to use own initiative to explore all options to achieve the best outcome for the business and take ownership of the same. Highly motivated self-starter requiring minimal supervision and capable of organising and prioritising work effectively. Excellent team player. An understanding of case law, statute, CPR and Pre-Action Protocols. ? About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You?ll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture : Long Service Award paid on 5,10- and 15-years? service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits! All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are comm
