Technical Support & Training Manager - Coventry head office - Hybrid working - You can be Midlands based - 46,000pa plus 5,000 car allowance and bonus!! Our client is a leading technology company that specialise in home safety products. This is a fantastic opportunity to be involved in the developmental and trial stages for latest product offerings along with developing and implementing the business strategic intent of a future service proposition offering. Interaction with key people in the business to further develop the external and internal technical support function to B2B customers and provide technical and installer training. RESPONSIBILITIES Develop and implement field support and training strategies, policies, and procedures to meet organisational goals and objectives. Using a variety of training and troubleshooting techniques ensuring the customer receives a first-time fix / solution whilst also helping the customer to be empowered to be able to navigate, troubleshoot & install themselves moving forward. Responsible for leading the Technical Support & training solution and creating bespoke training packages / material. Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary adjustments to enhance outcomes. Carry out maintenance, compliance testing, fault finding and installation of our full product range across a variety of customer sites. Challenge the status quo to do things better, continuously assess our products then make suggested improvements via the appropriate channel / stakeholder. KNOWLEDGE, SKILLS AND EXPERIENCE Proven experience in field support, training, or a related role, preferably in a managerial or supervisory capacity. Strong knowledge of training methodologies, instructional design principles, and adult learning principles. Excellent communication and interpersonal skills, with the ability to effectively present information and facilitate training sessions. Demonstrated ability to develop and deliver engaging and impactful training programs. Analytical mindset with the ability to assess training needs, measure training effectiveness, and make data-driven decisions whilst out in the field. Strong organisational skills with the ability to prioritise and manage multiple projects simultaneously. At least 2 years of experience in an external technical support function. Experience in developing external service offerings propositions. A natural ability for learning about technical products and interlink / applications. Experience in an engineering/technology led organisation A willingness to roll-up sleeves, be flexible, and take responsibility. This is a rapidly growing company that offer: Hours: 9.00am to 17.30pm (1 hour lunch) Monday to Friday 25 day holiday, plus 1 birthday holiday Opportunity to purchase/sell up to 5 days holiday per year Pension - Standard Life Group Life Assurance Group Income Protection Insurance Private Medical Insurance Worldwide Travel Insurance Hybrid working If you are excited by this newly created position and you you have what it takes then please apply today!!
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