ARE YOU THE ONE? As our Technical Support Executive, you?ll be out in the field, supporting Samsung customers throughout the lifecycle of their products. This includes mobile and notebook repairs, data analysis, and problem-solving, with regular travel as part of the role. You will support our Mobile Experience (MX) Customer Experience (CX) team which covers all Samsung Mobile, Tablet and Compute technologies. We are absolutely passionate about delivering a premium level of customer support experience associated with our brand. If you are excited about delivering an enhanced customer experience every time whilst finding new ways to elevate support, we would love to hear from you! WHAT YOU?LL BE UP TO CUSTOMER SUPPORT Maximise customer satisfaction by analysing multiple defects and repeat repairs after product sales, providing necessary solutions, and improving repair capabilities. Provide prompt services if quality issues arise after product sales by pre-evaluating, developing, and distributing content regarding serviceability. FRONTLINE EXPERTISE Provide frontline knowledge and know-how to ensuring flawless execution of your key tasks across the Field Network. Identify and resolve technical issues in a logical and methodical way. DATA & ANALTICS Work with key members of the team to ensure retail partner KPI and process adherence. Deliver excellent performance results on key metrics such as quality (repeat repair and same symptom redo) and customer satisfaction RISK MANAGEMENT Pre-empt service-related issues by assessing risk factors that exist in the service network before launching a new product Reinforce service expertise through developing and distributing guides and content regarding new models and new functions. ARE YOU OUR PERFECT PARTNER? You?re organised with a strong attention to detail and multitasking skills. Able to prioritise key issues and work under pressure. You have a deep understanding of Android and Windows Operating Systems, along with experience in Mobile and Note PC repair. You?re able to analyse large data sets and generate reports. You have strong communication and interpersonal skills, capable of engaging across platforms and key stakeholders while maintaining confidentiality. You?re self-motivated and autonomous, with a tenacious, logical approach to problem-solving and the ability to build strong business relationships. You?re a quick learner, proficient in internal systems, and prepared for travel when required You have a UK drivers licence. WHAT YOU CAN EXPECT FROM US Competitive Salary: 32,000- 36,000 Per Annum 15% Performance Bonus Company Car Company Sick Pay Samsung Discounts Life Assurance: 4 times your annual salary Perkbox (Rewards Portal) ETHIC Values - Employee of the month: a chance to win a 500 lifestyle voucher! Development Opportunities. WHO ARE WE? We?re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world?s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do. At the heart of our agency are our ETHIC values ? and we?re on a mission to work with individuals who share and believe in them.
