UX Designer Location: Leeds, Thorpe Park, Hybrid working. We?re on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we?re one of the best places to work in the UK. Why? Because of the people who work here. Warm, welcoming, and super-talented. It?s our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us, and from day one you?ll have a voice in one of the most dynamic companies in the UK finance sector. Our new entrants tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you?ll be making a difference to the lives of millions of people going through tough times. But enough about us. Let?s talk about your new role with Lowell. As a UX Designer , you will be responsible for supporting and collaborating with the UX team, undertaking key project specific research and detailed deliverables to understand the user base, behaviours and traffic patterns through our digital journeys. This will involve conducting competitive analysis, secondary research, creating personas and alongside common research and analytical assessment techniques to ensure that website and digital journeys are well-structured, information, easy to use and ultimately meet the needs of its users. Accountabilities and Responsibilities: Conduct common UX research deliverables such as competitive analysis, secondary research, heuristic evaluations and surveys / user observations Evaluate research results into actionable insights, and be able to communicate findings through reports & presentations Accountable for driving improvements in Digital User Experience (DEX score) and commercial KPIs Accountable for ensuring that the website and digital journeys are well-structured, information is easy to find and meets the needs of its users driving the right outcomes and conversion Responsible for understanding how users interact with the website into usable user personas and customer journey maps Responsible for creating wireframes, information architecture and user flows for micro digital journeys Build great relationships with business stakeholders to understand their needs and help to translate offline services into slick, easy to use digital user experience. What we need from you: Experience of working in a user centred design led product development process working with development and design teams to drive the implementation of digital experiences Confidence in managing digital optimisations from concept to completion Understanding in the difference between validated fact and UX theory, when to utilise each and the importance of context to the user environment Be able to suggest deliverables from a framework to implement on a project-by-project basis, and lead on projects with timelines and stakeholder management Confident to work solo or within a team under direction of UXM Solid understanding of both design principles and UX theory, and experience with creating and working with wireframes, brand guardians and web developers. A mission that gives back: You?ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together. So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you?re ready to help us make credit work better for all, we think you?ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong. That means? A competitive salary . A discretionary annual bonus for a job well done. Flexible working options available 3% flexible benefits ; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you. We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Free parking when you are in the office and when working from home, you?ll be fully equipped with everything you?ll need to be successful. 28 days holiday plus public holidays with the option to purchase up to an additional 5 days. Life assurance. A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues. Wellbeing support and a programme of webinars and classes geared towards mindfulness. Ready to share in that mission? Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together. Together, we go further - and it starts with you. So, if you?re interested in adding your voice to our fantastic team of people, take the first step and apply today?
