Customer Experience Lead at Reed Screening Join Reed Specialist Recruitment and contribute to the success of Reed Screening, a leader in outsourced screening services. We are looking for a Customer Experience Lead to ensure our Candidates and Clients have the best possible experience. Key Responsibilities: Act as the ?voice of the Customer? to drive improvements. Monitor and measure customer satisfaction, addressing any concerns. Collaborate with internal teams to meet Client needs. Build strong relationships with Clients and understand their business drivers. Collect and share feedback to enhance services. Identify process improvements and reduce time to hire. Manage customer-based risks and implement preventative actions. Contribute to value-add programs for Clients. Identify growth opportunities for Reed Screening. Be a Brand Ambassador for Reed Screening. Benefits: Clear Career Development Frameworks with regular promotions and salary increases. Paid sabbaticals for long service at 5, 10, 15, 20 years, and beyond. Award-winning incentive schemes with chances to win luxury cars, dream holidays, and tech bundles annually. Flexible and hybrid working environment promoting work-life balance. Various learning and development programs and courses. Supportive and inclusive culture valuing diversity and equality. Requirements: Strong communication and relationship-building skills. Proactive and accountable approach. Willingness to travel as needed.
